Exchange Policy

Exchange Policy
Cash refunds are not offered. In case of size issues or damaged product, we offer exchange or the customer will be issued a coupon of same value, which you can use to shop from our store now or in future.

You can contact our customer service department by emailing us at customer.care@hsl-store.com, contacting us on Facebook or Instagram, or you can call us at +92 370 4490 221.

We allow all our clients to exchange their purchased articles, given that they have made the purchase in Pakistan. A fee of Rs.400 will be charged on every exchange.

Any Article purchased can be exchanged within 3 days

Exchange is possible if the article received is damaged or if there are size issues

Exchange allowed only if the article is not used, all tags are intact, packing is in its original condition, and then you are good to go ahead with the exchange.

Articles purchased on sale or discount cannot be exchanged

Cash refunds are not offered, instead you will be issued a coupon of same value, which you can use to buy now or in future.

In order to exchange, you can contact our customer service department by emailing us at info@hsl-store.com, contacting us on Facebook or Instagram, or you can call us at +92 370 4490 221. Provide all the required information to us and if all the conditions are met we will provide you the address to ship it to us.

After we have received the article, we will dispatch the new piece.